Shipping Policy

Studio Inktvis is a small, independent design studio. All orders are carefully packed and shipped.

Order processing

When all ordered products are in stock, your order will be processed and shipped within 1–2 business days.

Processing may take slightly longer during public holidays, promotions, product launches and other busy periods.

Once your order has been shipped, you will receive a shipping confirmation by email. If you selected a shipping method with tracking, you will also receive a link that allows you to track your order.

Shipping costs

The available shipping methods and corresponding shipping costs are automatically displayed during checkout. The costs depend on:

• The country of destination

• The size and weight of the order

• The selected shipping method

• Whether or not the shipment includes tracking

Any free-shipping promotions will be applied automatically when your order meets the relevant conditions.

Estimated delivery times

After your order has been shipped, the following average delivery times apply:

• The Netherlands: 1–2 business days

• Belgium: 1–2 business days

• Germany: 2–3 business days

• France: 2–4 business days

• Denmark: 2–3 business days

• Austria: 2–4 business days

• Poland: 3–4 business days

• Spain: 3–5 business days

• Italy: 3–6 business days

• United Kingdom: 4–8 business days

• Other destinations: depending on the country

These delivery times are estimates calculated from the moment your order is handed over to the carrier. Actual delivery times may vary depending on the carrier and destination.

Orders may take longer to arrive during public holidays, busy periods, strikes, adverse weather conditions, disruptions or customs inspections. The stated delivery times are therefore not guaranteed delivery dates.

Letterbox mail

Small and flat products may be shipped as letterbox mail. Depending on the selected shipping method, this may be with or without tracking.

If you choose shipping without tracking, it will not be possible to check the shipment’s current location and no exact delivery date will be available.

International shipping

Studio Inktvis ships to various countries within and outside Europe. The available shipping options are displayed during checkout.

Orders delivered outside the European Union may be subject to import duties, local taxes, VAT and customs charges. These costs are not included in the product price or shipping costs and must be paid by the recipient. Studio Inktvis has no control over the amount charged.

Customs inspections may also cause delays.

Check your delivery address

Before completing your order, please carefully check that your delivery address is complete and correct.

Have you made a mistake? Contact us as soon as possible at info@studioinktvis.com. If your order has not yet been processed or shipped, we may still be able to amend the address.

If a package is returned to Studio Inktvis because an incorrect or incomplete address was provided, we will contact you. Any costs for reshipping the package will be charged to the customer.

Unsuccessful delivery or uncollected package

If a package is delivered to a collection point following an unsuccessful delivery attempt, the customer is responsible for collecting the order on time.

If the package is not collected and is returned to Studio Inktvis, the customer may be charged for reshipping the order.

Delayed order

Is your order taking longer to arrive than expected? Please check:

• The tracking information, if available

• Whether the delivery address in the shipping confirmation is correct

• Whether the carrier delivered the package to a neighbour or collection point

Please keep in mind that international orders and shipments without tracking can sometimes take longer to arrive.

If your order has not arrived after the estimated delivery period, please contact us at info@studioinktvis.com. Include your name and order number so that we can investigate it for you.

Missing order

Does it appear that your order has been lost in transit? Please contact us at info@studioinktvis.com. Where possible, Studio Inktvis will open an investigation with the carrier.

If it is established that an order was lost in transit, we will work with you to find an appropriate solution.

Damaged order

All orders are packed as carefully as possible. Have you nevertheless received your order in a damaged condition? Please email info@studioinktvis.com as soon as possible and include:

• Your name and order number

• Photographs of the damaged products

• Photographs of the inside and outside of the packaging

• A photograph of the shipping label, if it is still legible

Please retain the product and packaging until your report has been resolved. We will then determine the most appropriate solution.

Pre-orders

Does your order contain one or more pre-order products? In principle, the entire order will be shipped once all products are in stock.

The estimated shipping date is stated alongside the pre-order product. This date is an estimate and may change due to production or transport delays.

Would you like to receive the products that are already in stock sooner? Please contact us at info@studioinktvis.com. Additional shipping costs may apply.

Business orders

Different processing times, carriers and shipping terms may apply to large business or wholesale orders. Where applicable, these will be communicated in advance.

Questions about your order?

Do you have questions about the shipping of your order? Please contact us at info@studioinktvis.com and include your order number. This will allow us to assist you more quickly.